You need to contact authorized Drspectra personal at 9817270270. Once they check your eligibility for return, they will guide you to the next process.

- At the time of return, the Tinnitusrelief device box should have
- Tinnitusrelief device
- Earphone (1Unit)
- Charger(1Unit)
- Packaging box

20% of the purchase amount (Excludes Tax) will returned to the patient once the request has been approved by the DrSpectra within the 1 year of the date of purchase. Also, the patients should be directly purchased with us are only eligible for returning the device.

Device can be returned within 1 year from the date of purchase. They must be returned at the customer's expense in their original packaging and meet the following conditions:

• Product must be in working condition - no cracked, scratched and product in handy manner will be accepted.
• Product must be returned in its original packaging box.
• Return Authorization must be requested from DrSpectra within 1 year of date of purchase.
• Once return approval has been received, products must be returned within 14 days.
• Original invoice should be available with the device.
• Patient who purchased device directly from DrSpectra is only eligible to return the device.
• Shipment can be returned by any standard courier to:

DrSpectra Clinic 99, Ground Floor New Rajdhani Enclave Near Preet Vihar Metro Station Delhi-110092 Mob: 9817270270

• Amount will be refunded within 7 days of receiving the device.

During the return of the device, following items should be available in the box, these include:

• Device • Earphones • Charger

All the above-mentioned items should be in working condition with an original invoice in the packet.

No, DrSpectra is not having any returnable policy for international patients.

*Note: Please note that DrSpectra returnable policy is only valid for the patients who have purchased in India.